At Comfy Stayz, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you access or use our website, services, and platform (collectively, the "Service"). By using our Service, you agree to the collection and use of your information in accordance with this policy. Please read this policy carefully.
1. Information We Collect
We collect the following types of information to provide and improve our Service:
Personal Information:
Guests and Hosts: When you sign up, make a booking, or list a property, we collect personal details such as your name, email address, phone number, profile picture, payment details, and other necessary information related to your transaction or account.
Payment Information:
For bookings and transactions, we collect payment information (such as credit/debit card details), which is processed securely through third-party payment processors. We do not store full payment information on our platform.
Usage Data:
We automatically collect non-identifiable data about how you interact with our platform. This includes IP addresses, browser types, device information, location data, and usage analytics, to help us improve the user experience.
Communication Information:
If you contact us via email, phone, or through our website, we collect your communication details, including the content of your message, to respond to your inquiries and provide customer support.
2. How We Use Your Information
We use your information for the following purposes:
To Provide and Improve Our Service: We use the information to process bookings, facilitate payments, manage your account, and provide personalized recommendations based on your preferences.
To Communicate with You: We may use your contact information to send you updates, booking confirmations, promotional offers, and customer support-related messages.
To Ensure Security: We use data to detect and prevent fraud, unauthorized access, and other harmful activities, ensuring the safety and integrity of our platform.
To Personalize Your Experience: We may use your data to customize your experience on the platform, including tailored content, offers, and suggestions based on your past bookings, preferences, or browsing history.
Legal Obligations: We may use or disclose your information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
3. How We Share Your Information
We respect your privacy and do not sell your personal information to third parties. However, we may share your information in the following circumstances:
With Hosts (for Guests):
When you make a booking, we share your relevant information with the host (such as your name, contact details, and booking dates) to facilitate communication and your stay.
With Service Providers:
We may share your data with third-party service providers (such as payment processors, email providers, analytics services, and customer support platforms) to perform necessary functions on our behalf. These third parties are obligated to protect your information and are not permitted to use it for any other purpose.
For Legal and Safety Reasons:
We may disclose your information if required by law, such as complying with a subpoena, court order, or other legal obligations, or if we believe disclosure is necessary to protect our rights, the safety of others, or to investigate fraud or security threats.
4. Data Security
We take reasonable steps to protect your personal information by using secure encryption methods and following industry standards for data storage and transmission. However, no data transmission or storage method is 100% secure, and while we strive to protect your information, we cannot guarantee its absolute security.
5. Your Rights and Choices
Depending on your location and applicable laws, you may have certain rights regarding your personal information. These may include the right to:
Access: Request a copy of the personal information we hold about you.
Correction: Request correction or updates to any inaccurate or incomplete data.
Deletion: Request that we delete your personal data, subject to certain conditions.
Objection: Object to or restrict the processing of your data in certain circumstances.
To exercise any of these rights, please contact us at [support@comfystayz.com]. We will respond to your request in accordance with applicable law.
6. Cookies and Tracking Technologies
Comfy Stayz uses cookies and similar tracking technologies to enhance your experience on our website and platform. These tools help us understand your preferences, improve our Service, and offer relevant content. You can manage or disable cookies through your browser settings, though doing so may affect certain features or functionality of the platform.
For more details, please see our Cookie Policy.
7. Third-Party Links
Our platform may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of third-party sites, and we encourage you to review their privacy policies before sharing any personal information.
8. Children’s Privacy
Comfy Stayz does not knowingly collect or solicit personal information from anyone under the age of 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information. If you believe we may have collected information from a child under 18, please contact us at [support@comfystayz.com].
9. Changes to This Privacy Policy
We may update or modify this Privacy Policy from time to time. Any changes will be reflected on this page, and the "Last Updated" date at the top of the policy will be revised. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.
9. Delete the account
The users can delete their account permanently from dashboard https://comfystayz.com/dashboard (or) users can reach us via support@comfystayz.com to delete your account permanently. note this is can not be reversable.