At Comfy Stayz, we understand that plans can change, and we're committed to providing our guests and hosts with flexibility. Our cancellation policies are designed to offer clarity and fairness for both parties, whether you're booking a stay or hosting a guest. Below you’ll find the different cancellation options available to hosts and the policies that apply to guests.
Comfy Stayz offers different cancellation policies, which hosts can select when listing their properties. Guests should review the specific policy for each listing before making a reservation. The cancellation options available to hosts include:
Guests are responsible for reviewing and selecting the appropriate cancellation policy before making a reservation. The applicable cancellation policy will be clearly visible at the time of booking.
How to Cancel: If you need to cancel a reservation, you can do so through your Comfy Stayz account. You will see the specific cancellation terms (including refund amount and deadlines) when you attempt to cancel.
Refunds: Refunds are processed through the same payment method used for the booking. The timing of your refund may vary depending on your payment provider.
Exemptions: In rare cases, if an emergency situation arises or under exceptional circumstances, you may be eligible for a full refund. In such cases, please contact our customer support team for assistance.
We encourage hosts to keep their calendars up-to-date and honor all bookings made through Comfy Stayz. However, if a host needs to cancel a booking, the following applies:
Host Cancellations: If a host cancels a reservation, they may be subject to penalties, including a fee or removal from the platform. Hosts should try to avoid cancellations after confirmation, as it can be disruptive for guests.
Compensation for Guests: If a host cancels a booking, guests may receive a full refund, and Comfy Stayz will assist in finding alternative accommodations where possible.
We understand that unexpected situations can arise, and we try to be as flexible as possible with cancellations under the following circumstances:
Illness, Injury, or Death: In the case of a serious illness or emergency, please contact our support team as soon as possible. We'll work with you on a case-by-case basis to determine the best resolution.
Natural Disasters: In the event of natural disasters or other unforeseeable events that prevent travel, we may offer special accommodations for affected bookings. This will be evaluated individually based on the situation.
COVID-19 (or Other Health Pandemics): Comfy Stayz is monitoring public health guidelines closely. For bookings impacted by COVID-19 or other pandemic-related circumstances, we may offer greater flexibility in our cancellation terms.
If you need to change the dates of your stay or your booking details, you can reach out to your host directly. Hosts have the option to accept or decline modifications based on their availability and preference. If a modification is requested that is outside the scope of the current cancellation policy, the guest may need to cancel and rebook under the new terms.
If a guest does not show up for their reservation and has not canceled in advance, the booking is considered a "No-Show." In this case, the guest will not be refunded, and the host will retain the payment for the stay.
Once a cancellation is confirmed, refunds are issued based on the terms of the cancellation policy and the amount refunded will depend on when the booking was canceled.
Timing: Refunds may take 5-10 business days to process depending on your payment provider and the payment method used.
Payment Method: Refunds will be processed back to the original method of payment used for the booking.
Certain cancellation policies may include fees for both guests and hosts. These fees are displayed when making a reservation and depend on the host's selected cancellation policy.